posted
This could prove to be an interesting day on Wednesday as the case manager called and we have an appointment to meet with the supervisory staff at the clinic to discuss the incompetence and progressive discipline needed to correct the issues.
Keebler
Honored Contributor (25K+ posts)
Member # 12673
posted
- Perhaps turn this into a fun session that will also ease their burdens by you showing them a plan that will help them . . . and you would be delighted to explain not just how the patient whose care is being discussed can benefit
but they could also incorporate some of the ideas to make their work matter more to others. Their sense of commitment must still be in there somewhere and it's likely no secret to any of them there are glitches.
You can ride in on your stallion with an orange cape and offer a dose of sunshine. While this might be an expense, feed them a snack and they can think better. I'd suggest raw nuts for brain power but then that could pose an allergen issue.
Just a thought. If I want someone to be receptive, I first want to be sure they don't have low blood sugar or in need of fuel to pay attention. If donuts are served as they are in too many meetings, concentration will be gone for good from the first bite, though.
If they have a catering staff, maybe call and arrange to be sure the coffee is fresh and some fruit might be on the table?
Good luck. I hope this goes swimmingly well. -
Posts: 48021 | From Tree House | Registered: Jul 2007
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hiker53
Frequent Contributor (5K+ posts)
Member # 6046
posted
Will say a few prayers. Am excited to hear your report.
-------------------- Hiker53
"God is light. In Him there is no darkness." 1John 1:5 Posts: 6515 | From Illinois | Registered: Aug 2004
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me
Frequent Contributor (1K+ posts)
Member # 45475
posted
Will pray for you and silver.
-------------------- Just sharing my experiences, opinions, and what I've read and learned. Not medical advice. Posts: 1431 | From USA | Registered: Mar 2015
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posted
We met with 3 nice ladies (one was a doctor, one was the case manager and the other was the office mgr).
I listed our issues (and for the most part they are fixable - but admin has to be aware of a problem before they can fix it) and they had already started working on solutions (I guess my letter stirred the pot a little cuz I named names, dates, and statements) and had an action plan in place.
That was a good thing and hopefully the training/retraining will help their efficiency. We will get a call back from the C.M. in a couple weeks and we were given the mgr's extension as well as the medical assistant's supervisor's extension.
Some progress at least. Meeting did go well though.
Thanks all for reading and commenting.
-------------------- I have a good time wherever I go! Posts: 665 | From Lost Wages, NV | Registered: May 2006
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-------------------- --Lymetutu-- Opinions, not medical advice! Posts: 94834 | From Texas | Registered: Feb 2001
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Keebler
Honored Contributor (25K+ posts)
Member # 12673
posted
- Good start to forging these new relationships.
That letter must have been one fantastic piece of work to have them start thinking about getting into gear before you even got there. Some would have just waited for you to show up before giving it any thought. -
Posts: 48021 | From Tree House | Registered: Jul 2007
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posted
Keebler, I think it was because I used phrases such as "progressive discipline", "documentation issues", actually using phonetic spelling (not once, but twice!) to two different medical assistants for the klebsiella, "experienced an unacceptable number of communication issues . . ."
And then we met I explained my training and experience as a trainer for the dept of corrections, Red Cross/CPR Instructor, etc. Eyebrows to the top of the hair line. I might not look educated, but I am!
Don't make me pull out my mental thesaurus!
-------------------- I have a good time wherever I go! Posts: 665 | From Lost Wages, NV | Registered: May 2006
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Tincup
Honored Contributor (10K+ posts)
Member # 5829
posted
Sounds good TX. How are you and Silver doing?
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