LymeNet Flash: New Windows XP

This is topic New Windows XP - Cant send e-mail in forum Computer Questions at LymeNet Flash.

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Posted by just don (Member # 1129) on :

I need some help here. Had windows xp put on here this weekend by daughters boyfriend. he did an excellent job and put multiple firewlls and virus scans to protect it. ONLY thing I found bad so far is I can recieve e-mails fine but cant send them. I get this check your address error code of 5.0.0. Any help for the illiterate getting this to work? --just don--

Posted by danq (Member # 2126) on :

Don, I'm not familiar with that error but it sounds like maybe you mail program isn't configured quite right - do you get this error *every* time you try to send?

If so, it could be that the "outgoing mail server", or "SMTP server" isn't specified right.

Your internet service provider can probably help you get that straightened out, if it's the cause.

It might help people help you if you tell what mail program you're using. (click on the "Help" menu at the top, then choose "About ...")

Dan

Posted by just don (Member # 1129) on :

danq. Dang that makes so much sense, I could never have thought of that. I now have Mozilla Thunderbird 0.8 as my e-mail things. My outgoing works fine. My outgoing pops up same error message instantly EVERY time I hit the button. No exceptions. I looked all over in that settings area in the tool column and dont obvious see the problem, but since I know nothing about these darn things anything could be wrong. Local server told me I needed SMTP on my out going mail. I added that and it didnt help, maybe in the wrong place, I dont know.
To compound the problem the guy that did it lives 110 miles away, AND had surgery Tuesday so was on lots of pain meds and sleeping time. Havent heard from him so dont know how he is doing, know he cant type with cast on his hand. OR all the letters at once!!! Pound pound pound, like we did when kids on old key typewritters.
I appreciate any and all assistance, long distance and local. --just don--

Posted by pab (Member # 904) on :

Just Don,

I am not familiar with Thunderbird but all e-mail programs have seperate settings for incoming server and outgoing server. What kind of internet connection do you have? Your local ISP provider needs to tell you the outgoing server name, account name & password. The most likely problem you have is that one of these items isn't set correctly.

I know this isn't an exact answer but hope it helps some.

DadOf2, (Pab's husband)

Posted by danq (Member # 2126) on :

Don, I'm about to install Tbird here... will see what I can see.

Dan

Posted by danq (Member # 2126) on :

Ok Don, I just got mine running...

Look at Tools / Account Settings:

Then choose Outgoing Server:

There should be an entry in the "server Name" box. If there's not, or if it's wrong, sending won't work. There may also be an issue with the "username" box.

Dan

[This message has been edited by danq (edited 09 October 2004).]

Posted by just don (Member # 1129) on :

Danq,

Thats EXACTLY like mine and I have been there and tried changing things. My server says I need a smtp in there somewhere, I tried that and it didnt work either.

So mine says "mail" then server address like 'mailptcnet.net'. Is that what it is "supposed" to look like? And user name is the name my daughters set up when I got this puter. Ones name is Sara and one is Amy hence the word saramy, and thats what it says!

So where do I go from here? Mine is set on NO where asked about secure sites, The only difference. Does it matter? Does a filter at server conflict with that setting? Gee thanks a bunch for helping get this sorted out, best help I have had all week without e-mail. --just don--

Posted by danq (Member # 2126) on :

That should be mail.pctnet.net, with a period in between mail and pctnet.
And of course the spelling needs to be exact (pctnet, not ptcnet).

But, even if you have that right, it could be the username is the problem. It's not necessarily the same as your email address!
For example, my email address is dequi[email protected] but my mail account username is danq.

If fixing that server name doesn't do the trick, then you really need to call your internet service provider (tcpnet) and ask them for the specific settings you need.

Dan

Posted by just don (Member # 1129) on :

danq,

I think this problem is as helpless and as hopeless as me and my fight with this disease. NO results what so ever for either of us.

Somewhere I saw a page with a pass word in ***** and there was about 8*'s and I only have a four letter word (NOT THOSE!) as a password. But alas I cannot find back to that page where I saw it. I was searching all over in tools and settings and everywhere else up there and cant find it back.

AND I really dont have the time or energy right now since I am working a bit of overtime right now. I guess I will have to wait and fix it later, maybe next year!!!

If only I was as smart as the black box. Or just smart enough to know what I am doing. They shouldnt leave guys like me have these contraptions as they might be dangeerous!!!

But thanks danq and all others who contributed to my question.--jd--

Posted by Alex1950 (Member # 6308) on :

It would be nice to know your service provider and if you are using Outlook Express or Outlook.

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Posted by just don (Member # 1129) on :

Alex,

I am using Mozilla Thunderbird e-mail.

And my provider is my little itty bitty phone company in my itty bitty town.

Hope thats what you were asking, thanks for thinking about me. Have to be here to call them during office hours to do any good. I am sure their puter wizzards could solve it in about ten minutes flat. So I will call them when I get a chance.

Thanks Alex,
--just don--