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» LymeNet Flash » Questions and Discussion » Off Topic » Ducks Quack, Eagles Soar

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Author Topic: Ducks Quack, Eagles Soar
kam
Honored Contributor (10K+ posts)
Member # 3410

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No one can make you serve customers well.....that's because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver that proved this point.

He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey...

He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk, I'd like you to read my mission statement.'

Taken aback, Harvey read the card.. It said: 'Wally's Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.'


This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.' My friend said jokingly, 'No, I'd prefer a soft drink.' Wally smiled and said, 'No problem I have a cooler up front with regular and Diet Coke, water and orange juice..' Almost stuttering, Harvey said, 'I'll take a Diet Coke.'

Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.'

As they were pulling away, Wally handed my friend another laminated card, These are the stations I get and the music they play, if you'd like to listen to the radio.'

And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.

Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.

'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'

Wally smiled into the rear view mirror. 'No, not always.. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.

He had just written a book called You'll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd..'

'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'

'I take it that has paid off for you,' Harvey said.

'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it.

You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting..

Wally the Cab Driver made a different choice. He decided to stop quacking like a duck and start soaring like an eagle.

How about us? Smile, and the whole world smiles with you... The ball is in our hands! A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up... let us do good to all people.

Ducks Quack, Eagles Soar !

Have a nice day, unless you already have other plans. SORROW looks back, WORRY looks around, and FAITH looks UP... "Life isn't about waiting for the storm to pass. It's about learning to dance in the rain." And while in the storm, give it to God and let Him handle it.

Posts: 15927 | From Became too sick to work or do household chores in 2001. | Registered: Dec 2002  |  IP: Logged | Report this post to a Moderator
MannaMe
Frequent Contributor (1K+ posts)
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Thanks for sharing this story!
Posts: 2292 | From USA | Registered: Aug 2011  |  IP: Logged | Report this post to a Moderator
aperture
LymeNet Contributor
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Great story kam!

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aperture

Posts: 551 | From Louisville, KY | Registered: Nov 2011  |  IP: Logged | Report this post to a Moderator
TxCoord
LymeNet Contributor
Member # 9204

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The evangelist T.L. Osborn shared this story of a businessman going through the central station in a big city. He noticed a man in a wheelchair who was selling pencils for .05 each. Just to help someone out, the businessman dropped in a dollar, grabbed a pencil and turned to leave.

Unexpectedly he turned back around and demanded his change! With a look of despair the man in the wheelchair started counting out the .95 of change. As he placed the change in the man's hand, the businessman said ``Hey!''

Startled the man with the pencils looked up perhaps thinking he would get a bigger tip. That was not the case! The man in the suit said, ``you're not a bum selling pencils for a nickel! You are a businessman, act like it!'' Then he left to catch his train.

Sometime later he was passing through the same station when suddenly a man in a power chair grabbed him and demanded he come look. It was the same man but now he was dressed nicely and had a power chair instead of just a wheel chair.

He took him to a big newsstand with people buying all kinds of book, newspapers, magazines and little things.

``This is what you did!'' he told the man in the suit. "I went home and I believed in what you said about me! I am a businessman Now look at what I have!''

A little encouragement in the face of discouragement can go a long way!

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I have a good time wherever I go!

Posts: 665 | From Lost Wages, NV | Registered: May 2006  |  IP: Logged | Report this post to a Moderator
   

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