I like Vitacost, but they have a policy of putting a hold on your credit or debit card for double the purchase amount. Then, they keep the hold on for several days after the product has shipped. Since I use debit, this is unworkable for me. Is there a comparable site that does not do this? Tree
Posted by poppy (Member # 5355) on :
I didn't know they did this. Wonder why.
Posted by Lymetoo (Member # 743) on :
I've used them for about 10 yrs and never had that happen. Call them.
Try Swanson's. I also use them. They have the NOW brand.
Posted by lax mom (Member # 38743) on :
That has never happened when I order from them.
Posted by Keebler (Member # 12673) on :
- I've also used them regularily for many years and never had that happened.
I assume you've talked to VitaCost but have no explanation?
By chance, have you double clicked or held pressure on a key just a second too long when that final order purchase command is made?
You might call your bank and see if it's happening from within the bank.
You could also switch your payment method to go through PayPal as the check out procedure may be just different enough to avoid whatever is the glitch for you, your computer or whatever. -
Posted by faithful777 (Member # 22872) on :
That only happens once in a while and I can't tell you why it happens. I have called them and after three days one of the charges drops, but it doesn't happen every time I order and I do order monthly.
They know it happens and it is coming from them. They authorize the charge when you purchase and then charge when they ship and sometimes that time frame causes a hold on one of the charges.
Posted by Keebler (Member # 12673) on :
- Someone is making a mistake then. What they are doing is illegal and the company supervisors may not even know about it.
Best to talk to the very top person you can connect with there. I've not had to do this with them but have resolved some issues with - or questions from - other companies this way:
Find out their physical location and web search for the actual phone number for that location with a regular area code. Call THAT number and ask for the dept. head of billing. Try to avoid "customer service" and go straight to billing if at all possible.
Hold out for a supervisor, at the least. Don't even tell the person who answers the phone the whole issue for you may get derailed.
When you find the right person with the proper authority, tell them when that happens, it is illegal - though you are sure it's a mistake somewhere in the system and they should correct it ASAP.
In the meantime, I suggest paying only through PayPal. I find that much easier, much clearer. -
Posted by Keebler (Member # 12673) on :
- RESTAURANTS often will hold a "tip" figure on your card even if you pay the tip in cash. That caused my account to bounce.
As they run the card through for the dinner to create a bill for you to sign, they do not know you will tip in cash and put a hold on a generous amount for a tip. But you don't see that on the bill.
That will not clear off until the real figure is processed days later.
Other places that suggest or require gratuities may also do this. It is legal. Should not be but it is.
Communicate prior to the running of the card. -
Posted by Keebler (Member # 12673) on :
- I like to go right through my bank account. Works out so nicely. Always very easy (after the initial learning about how this all works).
You can link your bank account, debit, and credit cards to your PayPal account. -
Posted by seibertneurolyme (Member # 6416) on :
Have never had a problem with vitacost doing this.
Maybe you could use the site ebillme.com -- that charges the purchase to your bank account or debit card.
Also should be using extrabux.com if ordering from vitacost. You can get a 6% rebate on your purchases that way.
Bea Seibert
Posted by faithful777 (Member # 22872) on :
Other places do it too. This is not isolated. Some other places I shop online do it too.
Extrabux and Ebates are both good. Sometimes the discount is more for Ebates. You just have to check them both.
By the way, I wouldn't trust PayPal. Someone got charged two good size charges through my Paypal account and Paypal let them hit my account twice before they would do anything.
I had to close a checking and cc account to stop everything.
I will never use them again and I use to sell on Ebay all the time and use them.