Has anyone ordered from them? They are taking a long time with my order.
Posted by dbpei (Member # 33574) on :
I ordered a few months ago and it did take longer than expected. Maybe you could call to inquire?
Posted by Catgirl (Member # 31149) on :
Thanks dbpei!
Posted by Catgirl (Member # 31149) on :
Their mailbox is full. I wonder if she's swamped?
Posted by dbpei (Member # 33574) on :
Have you tried using their email to contact them? It is found under 'Contact Us' on their home page. Hope that works!
Posted by MichaelTampa (Member # 24868) on :
ordered something about 4 wks ago and got it about 2 wks later
Posted by Catgirl (Member # 31149) on :
I emailed once and called several times. No response.
Posted by dbpei (Member # 33574) on :
Did they already charge your credit card? You can challenge the charge and get your money back. That is a shame.
Posted by Catgirl (Member # 31149) on :
Yes they did charge me a while ago. Still no call or email from them. I wonder what is going on? I keep hoping they will contact me.
Posted by dbpei (Member # 33574) on :
I would contact your credit card company and dispute that charge. They will credit your charge card and contact G&H to challenge this debit under the circumstances.
It is really a shame though. I had looked forward to ordering from them again, but when I hear this story, I don't think I will.
Posted by Catgirl (Member # 31149) on :
I'm close to doing that. I can't tell for sure from Michael's post though, did he wait six weeks for delivery? Am I understanding that correctly?
Posted by MichaelTampa (Member # 24868) on :
No, in that example, I waited only 2 wks for delivery. Two weeks is quick for them, I'd say 3-4 weeks is more typical. They save up orders for bulk/efficiency.
Posted by Catgirl (Member # 31149) on :
Thanks Michael. I will call my bank (thanks dbpei).