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» LymeNet Flash » Questions and Discussion » General Support » Any tips on dealing with HMO's?

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Author Topic: Any tips on dealing with HMO's?
mik
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I have doctors who have officially referred us to our llmd, but as some of you would guess, the referral was denied. Our llmd is not in our "network". I'm going to call the insurance company this week and see if there is a process for appealing this decision. Has anyone walked down this road and have any insight? I suspect it's a brick wall, but will pursue it anyway so I will know I tried.
Posts: 23 | From Prairie du Sac, WI USA | Registered: May 2005  |  IP: Logged | Report this post to a Moderator
LymeinME
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I'll let you know more on Tuesday, when I expect to hear if I had a success appeal or not. I had a 2nd level appeal, which means that I could go and represent myself. I did a really good job and ran circles around the ID duck.

Regarding the out of network doc, use the two standards of care argument.

Oh yeah, be persistant. I wrote a letter to the CEO and asked her if she knew about how lyme patients were being treated. Although I didn't get to talk with her, I had her assistant from her office calling me all the time asking if there was anything she could help me with. This assistant was at my appeal hearing as an observer

Cora


Posts: 55 | From Maine | Registered: Jan 2005  |  IP: Logged | Report this post to a Moderator
lou
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I think they are all required to have an internal appeal process. If that fails, many states have an external appeal process that can involve the state insurance commissioner.

In addition, you might want to read the section on insurance issues in Karen Forschner's lyme book (see books in green menu box, left side of this page).

Another resource is the recent insurance issue put out by the Lyme Times (can google this).

If your HMO is denying your use of outside lyme experts, wait until you try to get them to pay for expensive treatments! If you are going to fight, maybe fight with them on potentially largest amounts of money, whatever that is. The doctor bills might not be the biggest cost.


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kam
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It was wasted time and effort on my part. I ended up paying out of pocket for a LLMD and other specialist.

But, I did go through the process. The way it was explained to me was that the primary doc needs to submit the request.

This was my biggest obstacle because I was told that she (the doctor) was not going to pay for me to be seen out of the network.

I didn't understand what she meant by this. I had insurance. Wouldn't the insurance pay for it?

What I later found out after going through 3 different docs and getting the same road blocks and calling the state watch dogs for HMO's and PPO's.......

Was...the doctor's sign a contract stating how much they will spend each quarter. If they go over this contract....they loose their bonus.

So, if the primary docs had referred me it would have been money out of their pockets.

It was suggested I see a doctor that was not on my insurance plan and have him or her write down what testing and specialists I needed to see.

I would then submit it to the insurance. The insurance would then deny it.

I then would submit it to the state watch dogs for insurance companies.

They would review the matter and then determine if the insurance needed to follow through.

This is where it gets tricky. They have guidelines.

I was told I needed to have a MRI of the lower spine because I was having difficulty with walking.

But, the guidelines said that I only needed to have an MRI of the upper spine and brain to check for MS.

I was told I needed to see a specialist at Stanford.

But, the guidelines did not concur.

So, I lost out on both requests even though I did go through the process.

In the meantime, the doc that I paid out of pocket was the one who knew enough about lyme disease to test me with IGenex.

So, I had a label for what was knocking me on my butt.

Since, it has been suggested you see a lyme specialist, it is worth a try to go through the process.

It was a very long process for me and I had all ready started treatment with the lyme specialist.

And my insurance had run out but they would have gone back to the time it was active if things had been approved.

It seems business is first and then your health with the medical field now a days.


Posts: 15927 | From Became too sick to work or do household chores in 2001. | Registered: Dec 2002  |  IP: Logged | Report this post to a Moderator
kam
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The insurance said no to the specialist that was recommended but did pay for me to see another specialist or two.

But, neither one of them were interested in my health.

They said the insurance would only approve a consultation.

They said they had tests that could be done but the insurance would not approve it.

I inquired how much it would be to pay out of pocket for these tests. I felt they did not want to rock the boat or in this case bite the hand that fed them. (the insurance company)

So, they said they didn't think it was a good idea to do the testing. So sad.

Basically, they were working for the insurance company and I was on my own in order to get my health back.


Posts: 15927 | From Became too sick to work or do household chores in 2001. | Registered: Dec 2002  |  IP: Logged | Report this post to a Moderator
mik
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LymeinMe, you said you did a "really good job", how? And, what are the two standards of care? I'd like to be prepared as heck and thanks to you all I will be. So very helpful, thank you.
Posts: 23 | From Prairie du Sac, WI USA | Registered: May 2005  |  IP: Logged | Report this post to a Moderator
MADDOG
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Keep on them,dont give up.

Bug them untill they pay up.

MADDOG


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minoucat
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See http://flash.lymenet.org/ubb/Forum1/HTML/030280.html for additional tips and links. Best of luck.
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pq
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http://www.hmohardball.com and like-sites.

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valymemom
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minoucat

This time I bookmarked your invaluable links. Thanks for organizing!


Posts: 1240 | From Centreville,VA | Registered: Mar 2005  |  IP: Logged | Report this post to a Moderator
   

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