posted
My LLMD decided that he doesn't know how too treat me further after 4 years. So he decided that I needed to see a different doctor. My last visit with him was I in the end of September and I am having trouble getting my records I keep calling and calling I agreed to pay whatever I needed to for the records to be copied -
they have not given me a reason why there is such a delay I call at least once a week the doctor is three hours away I'm not sure whether I should just show up at the office and sit there and wait for my chart--any suggestions ??
Posts: 109 | From Western Massachusetts | Registered: Aug 2011
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Jordana
Frequent Contributor (1K+ posts)
Member # 45305
posted
Uh, you have the right to your own records. This is a law. I would email them and tell them that if they don't comply you'll report them to the federal government.
Keebler
Honored Contributor (25K+ posts)
Member # 12673
posted
- Benefit of the doubt is vital a little longer. They've not refused, they have just been slow in a response.
If you report them to the federal government, that could cause all kinds of problems -- and it's unfair to do that before taking with someone higher up in command at the office.
Emails are not necessarily going to go through. A real letter, you'd need to sign, anyway - to the office administrator / office manager / records staff would be best if you have not yet done that. They may have a specific form to sign.
My guess is they are understaffed - but there must be some reason so find that out first and it may not have a thing to do with the actual doctor but the person on the phone you are asking.
Is the doctor having any legal issues- issues with a boss or clinic manager over them - or staff vacancies? Either could explain.
Might you have saved all your tests in your own file along the way? If so, you may not need the records other than maybe your treatment plans or Rx used / any reactions noted in your file.
Perhaps the leader of the closest lyme support group to their office could shed some light on the matter. -
Posts: 48021 | From Tree House | Registered: Jul 2007
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posted
Heh, one of my docs did that to me because they were remodeling. Apparently the decór was more important than my life.
Fax in an official request, tell them you need them by a certain date. Then keep calling to follow up. Then if necessary ask a probing question like "doesn't the law say that records have to be provided within X number of days after a request is made?" That's what I did.
It worked and I didn't have to get too mean. They still far exceeded the amount of time allowed by the law, but I got my records so I was happy. When I mentioned the law is when I got my records.
Posts: 748 | From Texas | Registered: Feb 2015
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