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» LymeNet Flash » Questions and Discussion » Computer Questions » Search feature not working?

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Author Topic: Search feature not working?
Nancy2
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Is it me, my computer or ?. I cannot conduct a search over in Medical without getting "Reload" mentioned. Finally got an OK to use Igenex after 4 years, and now I can't pull the info I need to get the test done!!!! Anyone?
Thanks,
Nancy
Posts: 1487 | From New England | Registered: Oct 2000  |  IP: Logged | Report this post to a Moderator
shy
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I am not sure, but have you tried deleting your cookies ?
Posts: 46 | From Michigan | Registered: Mar 2004  |  IP: Logged | Report this post to a Moderator
Nancy2
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Shy: Thank you for responding so quickly!!! Some people would say that my cookies were deleted a long time ago... Only kidding. I did try your suggestion and deleted cookies, all 345 of them, and tried a search again and still got the "Website not responding" nessage, and to try again later. Have you got any other tricks up your sleeve?
Nancy
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shy
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Nancy, sounds like perhaps your system resources are low? Do you have alot on your start up menu? You can check your system resources by right clicking on my computer, go down to properties, click on it,then click the performance tab and see what it has as a percentage for system resources.If it is below 60% you need to fix that.Let me know if you need any more help, I will do my best.
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Nancy2
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Shy: My system resources are at 73% free. Still cannot search, but everything else seems to be working ok! Any other suggestions? Thanks very much for your help!
Nancy
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danq
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Nancy, it would help us to help you if you could be more explicit about the problem.

When you say "not working" or "I cannot conduct a search", what's that mean exactly? What happens?

When you click on the search, do you get the search menu screen?

If you do get the search menu, what happens when you click on the "Perform Search" button?

If you could post a narrative of what you do, what the response is, and the entire contents of any messages that appear on your screen, that would help us figure out what's going on.


Dan

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Kerryblue
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Never have been able to do a search. Always get discontinued or refresh

Have been trying since signed on, sigh

Posts: 746 | From Clearwater/fl/Pinellas | Registered: Jun 2003  |  IP: Logged | Report this post to a Moderator
Nancy2
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It is late, but just wanted to say "thanks" again for trying to help. I solved the problem myself by going into scanreg/restore, picking up a previous registry date, and lo and behold, my search of Lymenet works again. How frustrating!!

What had happened was that I got the search screen ok, filled out and clicked on "Perform Search" button. Always, a box would appear with a blue border saying website was busy or server was broken and to ry reload button. Naturally, reload did absolutely nothing.

I don't know what the problem was, but I really do appreciate you guys trying to help. I almost put my foot through the computer screen!!!
Best,
Nancy

Posts: 1487 | From New England | Registered: Oct 2000  |  IP: Logged | Report this post to a Moderator
   

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